We offer a range of high quality accounting, financial and business services in and around Milton Keynes.

HMRC to receive extra £51 million in phone funding

14 May 2024

The government has announced an extra £51 million in new funding to bring HMRC's phoneline service back up to the published target of 85% of calls to its advisers being answered.

Last year, 75% of people who phoned HMRC had to wait an average 24 minutes for anyone to answer with 650,000 calls abandoned before they were answered.

In response, HMRC told the Parliament's Public Accounts Committee that it did not have the resources to meet rising demand for its phone services.

The extra funding was confirmed in a written statement from Nigel Huddleston MP, Financial Secretary to the Treasury.

Victoria Todd, Head of the Low Incomes Tax Reform Group (LITRG), said: 'The government is right to give HMRC extra resources to better manage demand for its telephone helplines.

'We hope this will mean that taxpayers can have greater confidence that their queries will be answered, and they can continue to comply with their tax responsibilities.

'Moving more taxpayers online is a laudable aim, but more work is needed to improve HMRC's digital services to support that shift. It is likely going to take HMRC some time to deploy this additional resource, meaning things may get worse before they get better.

'In the longer term, funding to maintain customer service levels by phone and post needs to continue until such time as HMRC's digital services are good enough to give taxpayers who can use them the support they need.'

 

Register

Why not register to receive our monthly newswire? This is packed full of essential business news and handy tax tips to help save you money.

Learn more

Tax Calendar

Our handy tax calendar provides an overview of the key tax dates for your diary.

Learn more

Calculators

B2B’s interactive tax calculators can be used to calculate VAT due, the taxable benefits on your company car and how much your savings are worth.

Learn more

Home | About us | Contact us | Logon | Register | Accessibility | Disclaimer | Help | Site map |

© 2024 B2B Business Advisors Limited. All rights reserved.

We use cookies on this website, you can find more information about cookies here.
Chartered Tax Adviser

Registered in England, Company Registration number – 7906656. Registered Office – 58b High Street, Stony Stratford, Milton Keynes, MK11 1AQ. Registered with the Chartered Institute of Taxation as a firm of Chartered Tax Advisers. Registered to carry out audit work and regulated for a range of investment business activities by the Institute of Chartered Accountants in England and Wales.