We offer a range of high quality accounting, financial and business services in and around Milton Keynes.

MPs condemn HMRC for long helpline wait times

01 Jul 2019

MPs have criticised HMRC for the long wait times experienced by taxpayers looking to get through to VAT helplines.

Many taxpayers have reported that they have been kept waiting on the phone for long lengths of time when seeking help in regard to Making Tax Digital for VAT (MTD for VAT). Others stated that they have been cut off by HMRC when attempting to call its VAT helpline.

Jon Thompson, Chief Executive of HMRC, responded by saying that HMRC is 'refining its support offer in response to feedback from customers and agents'. HMRC also stated that it is 'working hard' to bring waiting times down and improve performance.

Mr Thompson said: 'MTD represents a significant change for some businesses and their agents. We are committed to delivering these changes in a way that works for all.

'Our support model is designed to guide customers to the most appropriate help for their particular needs; whether through HMRC, a software developer or their agent. Our HMRC offer ranges from basic support, such as signposting, to online guidance for digital services, webinars and... videos, through to more intensive one-to-one support.'

Register

Why not register to receive our monthly newswire? This is packed full of essential business news and handy tax tips to help save you money.

Learn more

Tax Calendar

Our handy tax calendar provides an overview of the key tax dates for your diary.

Learn more

Calculators

B2B’s interactive tax calculators can be used to calculate VAT due, the taxable benefits on your company car and how much your savings are worth.

Learn more

Home | About us | Contact us | Logon | Register | Accessibility | Disclaimer | Help | Site map |

© 2024 B2B Business Advisors Limited. All rights reserved.

We use cookies on this website, you can find more information about cookies here.
Chartered Tax Adviser

Registered in England, Company Registration number – 7906656. Registered Office – 58b High Street, Stony Stratford, Milton Keynes, MK11 1AQ. Registered with the Chartered Institute of Taxation as a firm of Chartered Tax Advisers. Registered to carry out audit work and regulated for a range of investment business activities by the Institute of Chartered Accountants in England and Wales.